Privacy Policy

Look, we're architects, not data miners. We collect only what we need to do our job well and keep your project on track. This policy explains how we handle your information when you work with us or browse our site.

What We Actually Collect

When you reach out or work with us, here's what we typically gather:

• Contact stuff - Your name, email, phone number, and mailing address. Pretty standard.
• Project details - Site info, design preferences, budget ranges, timelines. The stuff that helps us create something you'll love.
• Technical data - If you're browsing our site, we get basic info like your IP address, browser type, and which pages you visit. Nothing creepy.
• Communication records - Emails, meeting notes, sketches you send us. We need these to remember what we discussed and keep the project moving.

How We Use Your Information

We're not selling your data or anything shady like that. Here's what we do with it:

• Design and deliver your architectural project
• Send you updates, drawings, and documentation related to your work
• Handle billing and contracts (nobody's favorite part, but it's gotta happen)
• Respond to your questions and keep communication flowing
• Improve our website and services based on how people use them
• Meet legal requirements - permits, building codes, that kind of thing

Who Gets to See Your Data

We keep things pretty tight, but sometimes we need to share info with:

• Project partners - Engineers, contractors, consultants who're working on your build. They only get what's relevant to their part.
• Legal folks - Building departments, permit offices, regulatory bodies. It's required by law.
• Service providers - Email hosting, cloud storage, accounting software. They're bound by their own privacy policies.
• Legal requirements - If the law says we have to share something, we will. But we'll let you know unless we're legally prevented from doing so.

We don't sell, rent, or trade your personal information. Period.

Cookies and Tracking

Our website uses cookies - those little files that remember you. We use them to:

• Remember your preferences when you visit
• Understand which parts of our site people find useful
• Make the site work smoothly

You can disable cookies in your browser settings, though some features might not work as well. We use Google Analytics to see how people use our site, but it's anonymized data.

How Long We Keep Your Stuff

We hold onto project files and communications for at least 7 years after project completion - that's standard practice in architecture for liability and warranty reasons. Some documents, especially those tied to heritage restoration work, we might keep longer because they become part of a building's historical record.

Marketing info and general inquiries? We'll keep those until you tell us to delete them or it becomes clear you're not interested.

Your Rights

Under Canadian privacy law (PIPEDA), you've got rights:

• Access - Ask to see what personal info we have about you
• Correction - Tell us if something's wrong and we'll fix it
• Deletion - Request we delete your data (with some legal exceptions)
• Withdrawal - Pull consent for us to use your info for marketing
• Complaints - File a complaint with the Privacy Commissioner of Canada if you think we've messed up

Just shoot us an email at studio@ravenlithforgequint.info if you want to exercise any of these rights.

Security Measures

We take reasonable precautions to protect your data. That means encrypted email, secure cloud storage with reputable providers, password-protected systems, and limiting who on our team can access sensitive info. That said, no system is 100% bulletproof. We do our best, but can't guarantee absolute security.

Third-Party Links

Our site might link to suppliers, manufacturers, or other resources. Once you click through to their sites, their privacy policies apply, not ours. We're not responsible for how they handle data.

Changes to This Policy

We might update this policy occasionally as our practice evolves or laws change. When we do, we'll update the date at the top and post the new version here. If there's a major change, we'll let active clients know directly.

Questions or Concerns?

If something here doesn't make sense or you've got privacy concerns, just reach out. We're human, we make mistakes, and we're happy to talk through anything.

This privacy policy is governed by the laws of Ontario and Canada. If you're outside Canada and choose to work with us, your information will be transferred to and processed in Canada in accordance with Canadian privacy laws.